What We Collect and Why We Collect It
We collect your name, contact details and date of birth when you open an account. When you make a deposit or withdrawal through bKash, Nagad or Rocket, we store the transaction reference and amount to match the payment to your account wallet — we do not
-
1
store your mobile banking PIN or full wallet credentials. If you reach us through our support channel, the conversation is logged so we can follow up accurately. We also collect device and browser data automatically: your IP address, the type of device you use, and session
-
2
timestamps. This helps us detect unusual login attempts and keep your account safe. We do not sell your personal data to third parties. Data sharing is limited to payment processors, fraud-prevention services, and any authority that requires disclosure under applicable law. Your use of this platform
-
3
and any data processing carried out in connection with it is subject to your local law and the eligible regions in which access is permitted.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.